10:30 : 13:15
Operations and management
How corporate culture can affect SMS implementation and be affected by it
Jason Starke, Safety Management and Integration operations manager, Universal Weather and Aviation, Inc
How to improve the professionalism of FBO staff
Graham Stephenson, senior aviation consultant specialising in FBOs,
How to benefit from the right public relations and branding programme in the business aviation community
Alison Chambers, owner, Emerald Media
Ms Liz Moscrop, business aviation journalist,
Mrs Jane Stanbury, partner, Emerald Media
Choosing the best technical stop for your trip
Mr Kevin Kipler, ramp services manager, Bangor Aviation Services
The International Standard for Business Aircraft Operators (IS-BAO) as a pragmatic approach for Safety Management Systems development
Mr Carl C. Norgren, head of Business Development, GCS Safety Solutions
The formation and development of CASE (Corporate Aviation Safety Executive)
Mr Graham Williamson, president, Aircraft Management and Charter Services, TAG Aviation Europe